Lambert's is a family-style country restaurant famous for being the "home of the throwed rolls" because the wait staff throw hot rolls across the dining room to customers. Others come around to each table spooning up fried okra and field peas on customers' plates. The employees are dressed in overalls and wear straw hats. All of these elements in this environment are consistent with the down-home country-cooking theme of the restaurant. What is this factor referred to as?

Question

Quizplus · Accepted Answer

The factor referred to in the scenario is congruity, which means that all elements and experiences in the restaurant are consistent with the down-home country-cooking theme.

Lambert's Is a Family-Style Country Restaurant Famous for Being the "Home