Gwen was not satisfied with her last visit to Starbucks and she attributed the cause to the other customers that were present while she was there. Which element of attribution theory does this represent?

Question

Quizplus · Accepted Answer

Locus refers to whether the cause of behavior is internal or external. In this case, Gwen is attributing the cause of her dissatisfaction (external behavior) to the presence of other customers (external cause) at Starbucks. Thus, it represents the locus element of attribution theory. Expectations refer to the extent to which people anticipate events and outcomes, stability refers to the stability or variability of the cause, and confirmation refers to the tendency to seek information that confirms pre-existing beliefs.

Gwen Was Not Satisfied with Her Last Visit to Starbucks