Phyllis heard the shouting when the mugging occurred, but she though it was a couple arguing. According to the 5-step Model of Helping, she didn't call the police because she didn't want to get involved.

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Phyllis didn't call the police because she didn't interpret the situation as an emergency (step 2 of the 5-step Model of Helping), not because she didn't want to get involved, which would relate to step 4 (deciding to implement the help).

Phyllis Heard the Shouting When the Mugging Occurred, but She