What is the future of CRM?
A)It needs to get smart and save time.
B)It won't survive.
C)It needs to have better technology to run the data.
D)Social media will replace CRM.

Question

Quizplus · Accepted Answer

The future of CRM lies in smart technology that can save time for businesses and provide better insights into customer behavior. With the rise of AI and machine learning, CRM systems will become even more personalized and efficient in managing customer data.

Answer: C
 CRM systems will need to leverage the latest technology to analyze and interpret customer data, including social media metrics, to provide more accurate and actionable insights. Integration with other technologies such as cloud computing, internet of things (IoT) and big data analytics will also be critical for the future of CRM.

Answer: D
 While social media plays an important role in customer engagement, it cannot fully replace the functionalities of a CRM system. Social media provides businesses with valuable customer feedback and insights, but it still lacks the structured data and specific functionalities that are required for effective customer relationship management.

What Is the Future of CRM