LouAnne had her makeup professionally applied for her prom night. She went to the beauty salon, watched as the makeup artist applied cosmetics to her face, and then went home feeling gorgeous. LouAnne's makeover illustrates which service characteristic?

Question

Quizplus · Accepted Answer

Inseparability is the service characteristic that refers to the fact that services cannot be separated from the service provider. In the case of LouAnne's makeup application, she had to be physically present at the beauty salon in order to receive the service. The makeup artist and LouAnne were therefore "inseparable" during the service encounter.

LouAnne Had Her Makeup Professionally Applied for Her Prom Night