A reading service for the visually impaired is interviewing readers who have similar tones and pleasing voices. The reading service is trying to limit problems associated with which service characteristic?

Question

Quizplus · Accepted Answer

Inconsistency is a common issue in services that rely on human performance, such as reading services. By interviewing readers with similar tones and pleasing voices, the service aims to provide a consistent experience to its users, thereby limiting problems associated with variability in service delivery.

A Reading Service for the Visually Impaired Is Interviewing Readers