Virtual Bellhop is a service provider that ships large sporting goods to vacation destinations so its customers do not have to worry about carrying them through airports. Its record for getting the sporting equipment to the correct destination for the vacationer is perfect. This indicates the company excels at which component of service quality?

Question

Quizplus · Accepted Answer

The fact that Virtual Bellhop has a perfect record for getting the sporting equipment to the correct destination indicates the company excels at reliability, which is the component of service quality that refers to the ability to perform the promised service dependably and accurately.

Virtual Bellhop Is a Service Provider That Ships Large Sporting