Rather than implying that a patient is simply overreacting, a professional should

Question

Quizplus · Accepted Answer

Being sincere, empathetic and nonjudgmental helps the patient feel heard, validated, and respected. It builds trust and rapport between the healthcare provider and the patient, which is essential for effective healthcare delivery. Rejecting the patient's ideas or comments, speaking for the patient, or remaining silent can be counterproductive and may worsen the patient's anxiety or stress.

Rather Than Implying That a Patient Is Simply Overreacting, a Professional