What is the primary reason for repeating information back to a caller while screening calls?

Name: What is the primary reason for repeating information back to a caller while screening calls?
Brand: Quizplus
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Question

Quizplus · Accepted Answer

By repeating information back to the caller, you are giving them a chance to clarify and confirm that what you heard is accurate. This reduces the risk of miscommunication and ensures that you have the correct information before passing it on or taking any further action.

What Is the Primary Reason for Repeating Information Back to a Caller