Which of the following is an appropriate action when scheduling a patient in the office and the phone rings?

Question

Quizplus · Accepted Answer

It is important to excuse yourself politely from the patient and ask the caller to hold for a moment. This shows respect for both the patient and the caller and allows for efficient handling of both interactions. It is important to not ignore the call or interrupt the patient’s appointment without first excusing yourself, as this can be seen as rude and unprofessional. Leaving the patient to answer the call also disrupts the appointment and compromises patient privacy. Letting the answering service handle the call may not be appropriate in a medical setting, as the caller may have urgent concerns that require immediate attention.

Which of the Following Is an Appropriate Action When Scheduling