Home Shore Inc., an electronics store, provides value to its customers by setting up televisions at customers' homes for free. The company also provides instructional manuals on how to set them up without professional help. Which step of the consumption chain does this scenario depict?
A)The sixth step: how do consumers find your offering?
B)The seventh step: how is your product stored/moved around?
C)The tenth step: what if customers aren't satisfied and need to return or exchange?
D)The fifth step: how is your product/service delivered?

Question

Quizplus · Accepted Answer

The scenario describes the delivery of the product/service to the customer's home, which is the fifth step of the consumption chain.