A telecommunications service provider, Chrome Inc., creates a new application for its users. The application allows users to make free calls through the Internet. While this increased the number of paid subscribers of Chrome, its competitors who levied a fee for their telecommunication services lost their customers. This is an example of a ___________.
A)supporting innovation
B)complementary innovation
C)disruptive innovation
D)decremented innovation

Question

Quizplus · Accepted Answer

This scenario is an example of disruptive innovation because Chrome Inc.'s new application disrupted the business of its competitors who charged a fee for their telecommunication services, leading to a loss of customers for them.

A Telecommunications Service Provider, Chrome Inc