MorrisWhitaker Inc., a metallurgical firm, wants to create a new production plan. This step involves formalizing and institutionalizing new behaviors, methods, processes, or routines. This is an example of the ________ phase of organizational change.
A)unfreezing
B)monitoring
C)changing
D)refreezing

Question

Quizplus · Accepted Answer

The formalizing and institutionalizing of new behaviors, methods, processes, or routines is part of the refreezing phase of organizational change. This phase involves solidifying and reinforcing the changes made in the changing phase, to ensure they become part of the organization's culture and are sustained over time.