To which department would a hotel guest most likely complain about a TV that is not functioning properly in his room?
A) Front office
B) Maintenance
C) Housekeeping
D) Sales and Marketing

Question

Quizplus · Accepted Answer

The front office is typically the first point of contact for hotel guests and handles guest complaints, including issues with room amenities like a malfunctioning TV. Maintenance would directly fix the issue, but guests usually report problems to the front office, which then coordinates with the appropriate department.

To Which Department Would a Hotel Guest Most Likely Complain