quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention,not inspection.

Question

Quizplus · Accepted Answer

Philip Crosby did indeed advocate for a focus on prevention rather than inspection in quality management. He believed that organizations should work to prevent defects from occurring in the first place, rather than relying on inspection and correction after the fact. This approach helps improve efficiency, reduce waste and costs, and ultimately leads to higher levels of customer satisfaction.

Quality Guru Named Philip Crosby Suggested That a General Approach