Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?
A)DMAIC
B)Customer and Market Focus
C)Standardization
D)Control
E)Inspection protocols

Question

Quizplus · Accepted Answer

The seven major categories for the Baldrige Award include Leadership, Strategy, Customers, Measurement, Analysis and Knowledge Management, Workforce, Operations, and Results. Under the Customers category, Customer and Market Focus is specifically addressed. The other choices, DMAIC, Standardization, Control, and Inspection protocols, are not among the seven categories.

Applicants for the Baldrige Award for Total Quality Management Must