Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?
A)Appraisal costs
B)Prevention costs
C)External failure costs
D)Customer return cost
E)Workmanship costs

Question

Quizplus · Accepted Answer

The cost of quality classification for costs such as defects that pass through the system, such as customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair is known as external failure costs.

Which of the Following Is the Cost of Quality Classification