The "line of visibility" is a feature of:
A)A single-channel,single phase queuing system
B)The service blueprint
C)An entertainment activity for people waiting in line for a service.
D)A waiting line that allows visibility of the server(s)tending to customers in front of you.
E)None of these

Question

Quizplus · Accepted Answer

The line of visibility refers to the point in the service blueprint where the customer and service provider interact. It indicates what is visible and invisible to the customer during the service process. Therefore, the line of visibility is a feature of the service blueprint.

The "Line of Visibility" Is a Feature Of