A customer complaint is an invitation to
A)Cut your losses.
B)Generate new prospects.
C)Provide service to make them happy.
D)A lawsuit.

Question

Quizplus · Accepted Answer

A customer complaint is an opportunity to provide excellent service and resolve the issue for the customer. By doing so, it can potentially turn a dissatisfied customer into a loyal one and generate positive word-of-mouth referrals. Cutting losses or ignoring the complaint can result in negative consequences for the business, such as damage to the reputation and loss of customers. A lawsuit can also be a possible outcome if the complaint is not addressed properly.

A Customer Complaint Is an Invitation to