Regina finds most of her good customers are quite satisfied with her company and its products,but many do not remain loyal.Regina may be losing customers because of:
A) Changes in competitors' offerings.
B) Changes in customers' requirements.
C) Changes in the marketing environment.
D) All of the choices are correct.
Correct Answer:
Verified
Q44: Roberto is training his staff to improve
Q45: A customer complaint is an invitation to
A)Cut
Q46: _ percent of dissatisfied customers don't complain.
A)96
B)63
C)30
D)15
Q47: A particularly effective time to follow up
Q48: There is always one right way to
Q50: CRM can be used by salespeople to:
A)Track
Q51: Research has shown that satisfied customers:
A)Are not
Q52: Salespeople should always complete their sales presentation
Q53: Closing techniques should be customized depending on
Q54: Closing the sale means satisfying the customer.
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