Businesses in the relationship era focus their efforts on building long-term customer relationships. What key tool is utilized for business development during this era?

Question

Quizplus · Accepted Answer

Technology is the key tool utilized for business development during the relationship era. This includes customer relationship management software, social media platforms, and other digital tools that help maintain and build relationships with customers over the long-term. While entrepreneurship, production, and services are all important aspects of business, they are not the primary focus during the relationship era.

Businesses in the Relationship Era Focus Their Efforts on Building