When the control process indicates that an organization is falling short of performance standards, the first step by management should be to communicate the problem with the employees responsible for achieving the desired performance.

Question

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Communication is an essential first step in resolving performance problems. Management must inform the employees responsible for achieving the desired performance of the issue to ensure that everyone is aware of what has gone wrong and why. This communication should be clear, honest, and constructive, aimed at identifying the root cause of the problem and developing a plan to address it.

When the Control Process Indicates That an Organization Is Falling