Marc is the front-desk receptionist. He is at his desk early every morning and greets everyone with a smile. However, Marc's boss Maura watches him constantly, provides detailed instructions for everything he does, and often confronts him with harsh words and threats when he makes even a minor mistake. Marc is looking for another job within the company because of Maura's management style. Which of the following views about workers does Maura seem to have?

Question

Quizplus · Accepted Answer

Maura's micromanaging and harsh treatment of Marc suggest that she subscribes to Theory X, which asserts that people are inherently lazy and must be closely monitored and coerced to achieve desired results.

Marc Is the Front-Desk Receptionist