Lauren works at CDz, the local music store. Lately, she has noticed that Mikael, the regional manager, is making more of the decisions for store displays and music selections than he has done in the past. When she asks Mikael why he has picked up the added responsibility, he says that headquarters wants to ensure a more consistent approach to customers. Which type of approach have they decided to go to?

Question

Quizplus · Accepted Answer

Mikael's increased control over store displays and music selections indicates a shift towards a more centralized approach, where decision-making power is concentrated at the top rather than distributed among lower-level employees.

Lauren Works at CDz, the Local Music Store