Selya and Reece are business partners in a small manufacturing firm that makes customized and ergonomically sound office furniture. Selya feels it is important to work directly with customers to design high-quality desks and chairs that precisely meet their needs. Reece is more concerned with finding ways to keep the company's costs as low as possible. In this partnership what is Selya most concerned with?
A) operations management
B) separability
C) effectiveness
D) economics

Question

Quizplus · Accepted Answer

Selya's focus on working directly with customers to design high-quality customized furniture that meets their needs suggests that her primary concern is effectiveness, or the ability of the company to achieve its goals and satisfy customers' demands. This differs from operations management, which focuses on overseeing production processes, and economics, which involves understanding the financial aspects of the business. While minimizing costs is important for any business, it is not the main priority for Selya in this case. Separability, which refers to the degree to which a firm's services or products can be differentiated from those of its competitors, is not directly relevant to Selya's concerns.

Selya and Reece Are Business Partners in a Small Manufacturing