To whom does TQM typically give the authority and responsibility to make and implement decisions intended to improve product quality?
A) a team of highly trained quality experts
B) a quality guru
C) teams of workers
D) top management

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes the involvement of employees at all levels in the continuous improvement of product quality. It gives teams of workers the authority and responsibility to make and implement decisions aimed at improving processes and products.

To Whom Does TQM Typically Give the Authority and Responsibility