The Internal Hire (Scenario)
Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods.
-Wade is concerned about reports that his sales representatives are unreasonably demanding on sales administration staff and customer service personnel.Although Wade knows that one salesperson in particular can be very difficult to deal with,he believes that the rest are being unfairly portrayed.With management's approval Wade administers a survey to sales administration and customer service staff,asking them to respond to items that reflect the actual job behaviours of sales employees from all four regions.The surveys are randomized to eliminate potential biases.He then compares his region's evaluation against that of the others.This is most similar to which performance appraisal method?

Question

Quizplus · Accepted Answer

The method used by Wade is behaviourally anchored rating scales (BARS). BARS involves creating a set of behavioural statements that describe different levels of performance. These statements are then anchored to specific numerical ratings, with the intention of making evaluations more objective and consistent. In this scenario, Wade administered a survey that asked sales administration and customer service staff to respond to items that reflect the actual job behaviors of sales employees from all four regions. The surveys were randomized to eliminate potential biases, and then compared his region's evaluation against that of the others. This is an example of BARS because the survey used behavioral statements to evaluate sales employees and used numerical ratings to anchor the responses.