In redesigning jobs for work that is more service and knowledge oriented,________ is appropriate to increase employee input into decisions that affect their work.

Question

Quizplus · Accepted Answer

High-involvement work practices refer to a management approach that involves employees in decision-making processes, encourages skill development and provides opportunities for feedback and involvement in continuous improvement efforts. As redesigning jobs for service and knowledge-oriented work involves a shift towards more complex tasks that require higher levels of employee expertise, involvement in the decision-making process can enhance job satisfaction, motivation and productivity. Therefore, implementing high-involvement work practices is appropriate to increase employee input into decisions that affect their work. Autonomy, task identity, and the rational perspective of work design are also important factors in redesigning jobs for service and knowledge-oriented work, but they do not specifically address the issue of involving employees in decision-making processes.

In Redesigning Jobs for Work That Is More Service and Knowledge