CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.
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Q6: Call scripting systems gather product details and
Q14: Analytical CRM supports traditional transactional processing for
Q15: CRM predicting technologies help organizations identify their
Q16: Call scripting falls under the category of
Q17: The primary difference between operational CRM and
Q18: Campaign management systems guide users through marketing
Q20: CRM predicting technologies help organizations predict customer
Q21: Supplier relationship management discovers optimal sales channels
Q23: Employee relationship management (ERM) provides web-based self-service
Q24: Call scripting systems offer a form of
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