The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
Correct Answer:
Verified
Q6: Call scripting systems gather product details and
Q12: Operational CRM supports back-office operations and strategic
Q13: Opportunity management CRM occurs when a website
Q14: Analytical CRM supports traditional transactional processing for
Q15: CRM predicting technologies help organizations identify their
Q16: Call scripting falls under the category of
Q18: Campaign management systems guide users through marketing
Q19: CRM analysis technologies help organizations segment their
Q20: CRM predicting technologies help organizations predict customer
Q21: Supplier relationship management discovers optimal sales channels
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents