Q28: Employee relationship management focuses on keeping suppliers
Q29: Interactive voice response directs customers to use
Q30: Uplift modeling is a form of predictive
Q31: Predictive dialing automatically dials outbound calls and
Q32: Up-selling is selling additional products or services
Q34: Interactive voice response automatically dials outbound calls
Q35: Interactive voice response routes inbound calls to
Q36: Partner relationship management (PRM) discovers optimal sales
Q37: Automatic call distribution routes inbound calls to
Q38: Partner relationship management provides web-based self-service tools
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