Automatic call distribution routes inbound calls to available agents.
Correct Answer:
Verified
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Q33: Cross-selling is increasing the value of the
Q34: Interactive voice response automatically dials outbound calls
Q35: Interactive voice response routes inbound calls to
Q36: Partner relationship management (PRM) discovers optimal sales
Q38: Partner relationship management provides web-based self-service tools
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Q41: Which of the following is not a
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