Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.
Correct Answer:
Verified
Q26: Supplier relationship management (SRM) focuses on keeping
Q27: Automatic call distribution directs customers to use
Q28: Employee relationship management focuses on keeping suppliers
Q29: Interactive voice response directs customers to use
Q30: Uplift modeling is a form of predictive
Q32: Up-selling is selling additional products or services
Q33: Cross-selling is increasing the value of the
Q34: Interactive voice response automatically dials outbound calls
Q35: Interactive voice response routes inbound calls to
Q36: Partner relationship management (PRM) discovers optimal sales
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