Interactive voice response routes inbound calls to available agents.

Name: Interactive voice response routes inbound calls to available agents.
Brand: Quizplus
Rating: 4.9 (33 reviews)

Question

Quizplus · Accepted Answer

Interactive voice response (IVR) systems are designed to interact with callers through voice and keypad inputs, often providing information or options, but they do not directly route calls to agents. Instead, they may guide callers through a menu to reach the appropriate department or service, where an agent may then be available.

Interactive Voice Response Routes Inbound Calls to Available Agents