Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.
Correct Answer:
Verified
Q6: Call scripting systems gather product details and
Q23: Employee relationship management (ERM) provides web-based self-service
Q24: Call scripting systems offer a form of
Q25: Uplift modeling gathers product details and issue
Q26: Supplier relationship management (SRM) focuses on keeping
Q28: Employee relationship management focuses on keeping suppliers
Q29: Interactive voice response directs customers to use
Q30: Uplift modeling is a form of predictive
Q31: Predictive dialing automatically dials outbound calls and
Q32: Up-selling is selling additional products or services
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