Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
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Q1: Call scripting occurs when a customer service
Q2: Opportunity management CRM systems target sales opportunities
Q3: Contact management falls under the category of
Q4: Click-to-talk functions allow customers to click on
Q5: Customer relationship management is a means of
Q7: List generators compile customer information from a
Q8: Customer data management is a means of
Q9: Web-based self-service systems allow customers to use
Q10: List generators fall under the category of
Q11: Customer service and support (CSS) is a
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