Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.
Correct Answer:
Verified
Q4: Click-to-talk functions allow customers to click on
Q5: Customer relationship management is a means of
Q6: Call scripting systems gather product details and
Q7: List generators compile customer information from a
Q8: Customer data management is a means of
Q10: List generators fall under the category of
Q11: Customer service and support (CSS) is a
Q12: Operational CRM supports back-office operations and strategic
Q13: Opportunity management CRM occurs when a website
Q14: Analytical CRM supports traditional transactional processing for
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