Call scripting falls under the category of the sales department's CRM tools.
Correct Answer:
Verified
Q11: Customer service and support (CSS) is a
Q12: Operational CRM supports back-office operations and strategic
Q13: Opportunity management CRM occurs when a website
Q14: Analytical CRM supports traditional transactional processing for
Q15: CRM predicting technologies help organizations identify their
Q17: The primary difference between operational CRM and
Q18: Campaign management systems guide users through marketing
Q19: CRM analysis technologies help organizations segment their
Q20: CRM predicting technologies help organizations predict customer
Q21: Supplier relationship management discovers optimal sales channels
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