Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.
Correct Answer:
Verified
Q35: Interactive voice response routes inbound calls to
Q36: Partner relationship management (PRM) discovers optimal sales
Q37: Automatic call distribution routes inbound calls to
Q38: Partner relationship management provides web-based self-service tools
Q39: Analytical CRM provides customer segmentation, which divides
Q41: Which of the following is not a
Q42: What accesses organizational databases that track similar
Q43: Which of the following was one of
Q44: Which of the following operational CRM technologies
Q45: What helps an organization identify its customers
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