Partner relationship management (PRM) discovers optimal sales channels by selecting the right partners and identifying mutual customers.
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Q31: Predictive dialing automatically dials outbound calls and
Q32: Up-selling is selling additional products or services
Q33: Cross-selling is increasing the value of the
Q34: Interactive voice response automatically dials outbound calls
Q35: Interactive voice response routes inbound calls to
Q37: Automatic call distribution routes inbound calls to
Q38: Partner relationship management provides web-based self-service tools
Q39: Analytical CRM provides customer segmentation, which divides
Q40: Website personalization occurs when a website has
Q41: Which of the following is not a
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