What is selling additional products or services to an existing customer?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
Correct Answer:
Verified
Q265: What is interactive voice response (IVR)?
A)automatically dials
Q266: What is McDonald's performing when it asks
Q267: Which of the following represents sales force
Q268: What guides users through marketing campaigns by
Q269: Which of the following operational CRM technologies
Q271: Which application's primary business benefits include sales
Q272: Which of the following operational CRM technologies
Q273: What guides users through marketing campaigns performing
Q274: Which question below represents a CRM predicting
Q275: What is predictive dialing?
A)automatically dials outbound calls
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