What is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?
A) social media analytics
B) speech analytics
C) text analytics
D) web analytics
Correct Answer:
Verified
Q365: What is web analytics?
A)analyzes text flowing across
Q366: What is web analytics?
A)unstructured data associated with
Q367: What analyzes unstructured data to find trends
Q368: What focuses on forecasting future trends and
Q369: What analyzes text flowing across the Internet,
Q371: What extracts knowledge from data by performing
Q372: What processes and manages algorithms across many
Q373: What is the technique used to divide
Q374: What is an example of using cluster
Q375: What are advanced analytics?
A)processes and manages algorithms
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