Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?
A)create high-quality products
B)reduce product costs
C)percentage of help desk calls answered in the first minute
D)hire the best business professionals

Question

Quizplus · Accepted Answer

Examples of KPIs are 1) turnover rates of employees, 2) percentage of help desk calls answered in the first minute, 3) number of product returns, 4) number of new customers, and 5) average customer spending.

Key Performance Indicators Are the Metrics a Company Uses to Evaluate