What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
A)usability
B)customer satisfaction
C)financial
D)conversion rates

Name: What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer? A)usability B)customer satisfaction C)financial D)conversion rates
Brand: Quizplus
Rating: 4.9 (40 reviews)

Question

Quizplus · Accepted Answer

This is the definition of customer satisfaction.

What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage