What is the difference between customer-facing processes and business-facing processes?
A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

Question

Quizplus · Accepted Answer

Customer-facing processes, also called front-office processes, result in product service received by and organization's external customer. Business-facing processes, also called back-office processes, are invisible to the external customer but essential to the effective management of the business.

What Is the Difference Between Customer-Facing Processes and Business-Facing Processes