In the case of a routine message, the number of words in a primary message:

Question

Quizplus · Accepted Answer

Since routine messages are so common and your readers are likely overloaded with so many other messages and tasks, your primary challenge is to make sure your readers pay attention. Therefore, your message should be direct and front-loaded. The primary message should have ten words or fewer, and you should typically place it in the subject line of your email to immediately capture attention.

In the Case of a Routine Message, the Number of Words