The salesperson's best line of defense when something goes wrong is to:
A)blame your assistant or secretary for not having things prepared properly.
B)ask the prospect if you can schedule a new appointment and start over on another day.
C)continue in the presentation as if you intended to do whatever it was you did by mistake.
D)maintain a proper perspective and a sense of humor.
E)do none of the above

Question

Quizplus · Accepted Answer

Maintaining a sense of humor and perspective can help the salesperson diffuse any tension and show that they are confident and human. Blaming someone else is unprofessional and may damage the salesperson's credibility. Scheduling a new appointment may not always be feasible or necessary, especially if the salesperson can recover from the mistake and still make a successful sale. Option C may come across as insincere or manipulative.

The Salesperson's Best Line of Defense When Something Goes Wrong