When identifying a customer's social style, salespeople should:
A)not let their judgment be clouded by their initial reaction to the customer
B)look for clues that may suggest he or she has made an inaccurate assessment of a customer's social style
C)ask questions rather than make statements
D)avoid assuming that specific jobs or functions are associated with a particular social style
E)do all of the above

Question

Quizplus · Accepted Answer

All of the options mentioned are important when identifying a customer's social style. Salespeople should avoid making assumptions and judgments based on initial reactions or stereotypes, ask questions to gather information about the customer, and be aware of potential inaccuracies in their assessment. It is also important to recognize that social style is not necessarily tied to specific job roles or functions, so salespeople should avoid making assumptions in this regard as well.

When Identifying a Customer's Social Style, Salespeople Should