When Tony sells his company's line of wind chimes to Tom King, the owner of King's Nursery, he carries one with him and illustrates its melodious sound to the customer. When Tony sells his company's line of wind chimes to Milt Pressley, the owner of Franklin Hardware, he shows Pressley the sales projections for next year. This ability to vary his sales presentation according to social styles indicates that Tony has a high degree of:

Question

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Tony's ability to vary his sales presentation according to the social styles of his customers indicates that he has a high degree of versatility. This means that he is able to adapt his approach to different situations and people, which is an important trait for successful salespeople. Responsiveness and maneuverability are not directly related to this situation, while maturity and assertiveness may be important in different contexts but are not the best choices here.

When Tony Sells His Company's Line of Wind Chimes to Tom