The human resource director at a commercial laundry is having trouble providing the labor needs for the business. In a trade journal, he read about a VAC Soil Counting System that is a computerized system for sorting and counting incoming soiled textiles. The system can reduce labor costs by up to 50 percent. He is encouraging the floor supervisor to buy the system, but the supervisor says while he liked to see such a system used by the laundry such a decision has to be approved by the laundry's owner. In terms of the buying center, the HR director is a(n) ____, the supervisor is a(n) ____, and the owner is a(n) ____.

Question

Quizplus · Accepted Answer

The HR director is the initiator as they are the one who proposed the idea of purchasing the VAC Soil Counting System. The floor supervisor is the user as they will be the one overseeing the use of the system on the floor. The owner is the decider as they have the authority to approve or reject the decision to purchase the system.

The Human Resource Director at a Commercial Laundry Is Having